Refund and Returns Policy

JEJAK RIMBA SDN. BHD
202501026773 (1628185-X)
Business: Shoes, Sandals, Slippers & Related Accessories
Email: jejakrimba@outlook.com
Address: 41-2, Jalan SS15/4 SS15, 47500 Subang Jaya, Selangor, Malaysia

1. General Policy Overview

At JEJAK RIMBA SDN. BHD., we strive to ensure that every customer enjoys a positive and satisfying shopping experience. We take great care in sourcing, handling, and delivering our footwear and related accessories. If for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward Return & Refund Policy to support you.

This policy outlines the conditions and procedures for cancellations, returns, and refunds.

2. Cancellation Policy (Within 12 Hours)

Customers may request an order cancellation within 12 hours from the time the order is placed.

  • Cancellation requests must be submitted by email to jejakrimba@outlook.com.
  • Orders that have surpassed the 12-hour window may already be processed or prepared for dispatch. In such cases, cancellation may not be available, and the order will proceed as normal.

We will notify you via email once your cancellation request has been reviewed and confirmed.

3. Return & Refund Policy (Within 30 Days)

We offer a 30-day return period from the date you receive your item. If 30 days have passed since the delivery date, we may not be able to offer a return or refund.

You may request a return or refund under the following conditions:

3.1 Eligibility for Returns

To be eligible for a return:

  • The item must be unworn, unused, and in its original condition.
  • The item must include all original packaging, tags, inserts, and accessories.
  • The product must not show signs of wear, dirt, damage, or alteration.

Returns that do not meet the above conditions may result in rejection or partial approval.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at jejakrimba@outlook.com with the following details:
    • Full name
    • Order number
    • Product name(s)
    • Reason for return
    • Photos or videos (if applicable)
  2. Our customer service team will review your request and respond with instructions.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approval is based strictly on the condition of the returned product.

5. Refund Processing

If your return is approved:

  • A refund will be processed to your original method of payment.
  • Refund processing time may vary depending on your bank, e-wallet, card issuer, or payment gateway.
  • You will receive an email notification once the refund has been issued.

If your return does not meet the eligibility criteria, we will contact you to discuss the outcome and possible next steps.

6. Exchanges

We currently allow exchanges only for:

  • Different sizes
  • Different colours (if available)
  • Replacement due to product defects

All exchanges must follow the same 30-day return window and item condition requirements.

If the requested size or colour is unavailable, we may offer a refund instead.

7. Damaged or Defective Items

If you receive an item that is defective, damaged, or not as described, please contact us within 7 days of receiving your order.

Provide the following:

  • Clear photos or videos of the issue
  • Order number
  • Description of the problem

We will assist you promptly and arrange a replacement or refund after verification.

8. Contact Information

For cancellations, returns, exchanges, or any questions regarding this policy, please contact us at:

📧 Email: jejakrimba@outlook.com
🏢 Address:
JEJAK RIMBA SDN. BHD
41-2, Jalan SS15/4 SS15, 47500 Subang Jaya, Selangor, Malaysia

We are committed to providing responsive and friendly customer support.

9. Policy Updates

JEJAK RIMBA SDN. BHD reserves the right to update or modify this Return & Refund Policy at any time to ensure transparency and compliance with business and regulatory requirements. The latest version will always be published on our website.