For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to JEJAK RIMBA SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to JEJAK RIMBA SDN. BHD, accessible from jejakrimba.online.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. General Shipping Policy
We at JEJAK RIMBA SDN. BHD. are committed to providing a smooth and reliable delivery experience for all customers purchasing shoes, sandals, slippers, and related accessories through our website.
This Shipping Policy explains how Orders are processed, shipped, and delivered within Malaysia.
By placing an Order on our Service, You agree to the terms outlined below.
2. Shipping Coverage (Malaysia Only)
Our shipping services are limited strictly to addresses within Malaysia.
We currently do not offer international shipping, and Orders placed with international delivery addresses will not be processed.
We also do not provide overnight or express delivery services at this time.
3. Free Shipping
All Orders placed on jejakrimba.online qualify for free shipping, with no minimum purchase required.
There are:
- No shipping fees
- No hidden charges
- No additional delivery costs
The price You see during checkout is the final amount.
4. Order Processing Time
Once an Order is placed and payment is completed, our team will begin processing it as soon as possible.
Processing Timeline
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an Order Confirmation email once your order has been successfully placed.
5. Delivery Timeline
Our standard delivery timeframe for all Orders within Malaysia is:
✔ Estimated Delivery Time: Up to 7 Days
Depending on your location, delivery may arrive earlier, but please allow up to 7 days for Goods to reach you after dispatch.
Delivery times may vary due to:
- Weather conditions
- Courier workload
- Public holidays
- Remote area delivery limitations
You will receive a notification once your Order has been shipped.
6. Shipping Method
All Goods are delivered through trusted Malaysian courier partners.
The courier company used may vary depending on availability, location, or operational requirements.
Currently, no express, same-day, or overnight delivery services are provided.
7. Tracking Information
Once your Order has shipped, You will receive:
- A shipping confirmation email
- Tracking details (if available)
- The courier’s reference ID for monitoring delivery progress
Please allow some time for the tracking information to be updated by the courier.
8. Delivery Attempts
The courier will make reasonable attempts to deliver your parcel.
If You are unavailable during delivery, the courier may:
- Leave a collection notice
- Schedule another delivery attempt
- Redirect your parcel to the nearest pickup point (depending on courier policy)
Uncollected parcels may be returned to Us, and further instructions will be provided if this occurs.
9. Incorrect or Incomplete Addresses
It is Your responsibility to ensure all shipping information is accurate at the time of placing the Order.
The Company is not responsible for delays or failures in delivery due to:
- Wrong address
- Missing unit/house number
- Incorrect contact information
If the parcel is returned to Us as a result of incorrect delivery details, additional arrangements will be required to resend the item.
10. Damaged or Missing Items
If You receive Goods that appear damaged, incomplete, or tampered with during delivery:
- Take photos or videos of the condition.
- Contact Us immediately at jejakrimba@outlook.com.
- Provide your Order number and the evidence.
We will review your report and assist you with the next steps.
11. Delayed Deliveries
While we aim to deliver within the promised timeframe, delays may occur due to courier issues, unforeseen circumstances, or external factors.
The Company will not be held liable for delays that are beyond Our control.
12. Contact Information
For any questions or concerns regarding shipping, please contact us at:
📧 jejakrimba@outlook.com
🌐 jejakrimba.online
Our team is committed to assisting you and ensuring a smooth shopping experience.
13. Updates to This Shipping Policy
The Company reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.
Any changes will be published on this page, and the updated version will take effect immediately.